Jayne, the accounting lead at Fetch-a-Tech, was closing the company’s books by the 4th or 5th of each month. Tom Howard expected the 10th to 15th and considered that good. Jayne delivered in four to five days. That speed — that clarity — is what allowed Tom to drop over a...

Tom Howard is the first to admit that he did not build Fetch-a-Tech alone. In fact, he gives direct credit to Gerry Finney, Dennis Thompson, and Brent Buckley — three individuals whose specific skills, combined, created something none of them could have built independently. The...

I didn’t expect to walk out of an autism therapy center with the clearest lesson I’d ever received about employee performance. But that’s exactly what happened. The founders of the California Autism Center, Will Forath and Amanda Nicholson, brought me in as an...